Support

Answers to common questions first. If yours is not here, email us.

About this app

Do I need an internet connection?

No. The whole game runs offline.

How do I switch between English and Turkish?

Open the in-game settings and pick the language. Your progress is kept.

Are the cases based on real events?

No. All cases, characters and organisations are fictional, and the game contains no tools for real-world use.

Purchases and devices

I changed phones or deleted the app. How do I get it back?

Open the App Store, tap your profile picture, then Purchased. Apps you bought with your Apple ID can be downloaded again at no cost.

How do I ask for a refund?

Purchases and refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple ID and choose the app. reportaproblem.apple.com

What should I include when I write to support?

Your device model, iOS version (Settings → General → About), the app version and the steps that lead to the problem. A screenshot or screen recording helps a lot.

Contact support

Email is the fastest way to reach us. We read every message and answer in English or Turkish.

info@rahmankutlu.com